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FAQs

The Back Story

What's Well and Good all about?

We are a grassroots arts organization based in Toronto. We are equal parts creators, manufacturers, producers, distributors and supporters of art and culture. We are two people passionate about making our community and planet more liveable, lovable and more engaged.

Why do some pieces seem so expensive?

The simple answer--you're buying artwork. This product line consists of artist approved reproductions and are created in limited quantities. Adhering to the social justice principles presented by the Housepaint exhibition and in line with Well and Good’s commitment to community artistic and economic development, all items are produced ethically, responsibly and locally. We’ve chosen high quality ingredients like the finest Pima cotton for our tee shirts, Hahnemüle paper for our giclée prints and some items like the switchplates are made by hand! Most importantly each of the artists earn revenue on the items sold so you can feel good knowing where your money is going.

The Business

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

What about cash?

Cash is King. So if you live in Toronto, simply email us or call us at 416-516-6973 with your order and phone number. We will contact you to make arrangements for your order.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Shipping & Taxes

Canadian & United States Shipping: We ship with Canada Post, handling charges are included. You can expect to receive your order in 2-4 weeks. International orders will be charged our base shipping rate and we will contact you with additional options & fees that may apply. (Note: Additional taxes and duties are your responsibility) For pre-orders we will notify you when your shipment is ready for delivery. If you'd prefer to come by the studio to pick up your order we can refund the shipping fees through Paypal.

What about framing?

We offer archival framing. Contact us for details & pricing.

How is my information used?

Your privacy is important to us. As part of the order process, we collect your name, shipping/billing address, email address... you get the idea. This information is solely used to fill your order and, if necessary, to contact you regarding your order. Occasionally, we may send you an email with news about new products or events. We do not share your information with third parties.